mApartment is a mobile and web-based Residential Society, RWA Management Software on SAAS model integrated with all facility management activities. It is a mobile and web-based residential society management software on SAAS model integrated with all facility management activities and provide completely digital solution that aims to improve the efficiency of operation & maintenance and reduces the costs as well as increases the satisfaction of the residents. BENEFITS FOR MANAGEMENT - * Decision making will be fast. * Ticket lodged resolve status/Escalated cases - status & reports. * Better control over employees. PRODUCT DETAILS - * Very simple and smart application for handling the complete solution for residential societies. * Solution is cloud based and developed in SaaS Model. SERVICES - The “mApartment” provides to its client a central database integrated with tools for communication, facility management, billing and accounting and is used by the client’s residents/occupants on web or as a mobile app. Depending on the access available to You, You may use any or all of the Products. BENEFITS FOR RESIDENTS - * Resident can see the directory of all their neighbours as well as important contacts of society. * Complaint can be lodged through Web & Mobile phone. * Resident can mark units as available for rent/sale. COMPLAINT MANAGEMENT - * Complaint lodging and tracking becomes transparent. * Will be able to log complaint ticket through mobile phone and see complete report of tickets numbers. * Respective employee will be able to see ticket detail on his mobile. * Electricians/ Plumber and other employee will get notification and SMS for this complaint. * Escalation matrix can be implemented. ADD MEMBER - * Flat owner can add their spouses, kids from add member section. * After adding, other members can also use the services of complete software. DIRECTORY * Users can see the important contact details of residents/ management committee/ facility supervisors and other important contacts. * Resident can mark units as available for rent/sale. * User can filter blockwise data. * Can search on the basis of First name/ last name/ flat no. * Users can set opt in / opt out for their phone and email to be visible. SUPPORT SERVICE - All support queries are to be lodged using the "feedback" feature present on the Products. If the issue is related to log in, support email can be sent to info@mApartment.in. All support queries will receive initial response within 24 business hours of receiving the request. Business hours are 9:30AM - 6:30PM. The Company reserves the right to suspend its service to users involving in service abuse.